echogenie
The AI brain behind your customer operations.
Review every call, auto-fill your CRM, answer customers instantly, and run every follow-up — all automatically, so your team focuses on customers, not admin.
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Integrates with your existing tools
ECHODESK
100% of calls reviewed. Zero manual effort.
Most QA teams manually review 2% of calls. The other 98% is a blind spot. ECHODESK scores every single call automatically — flags missed commitments, tracks sentiment, and files the admin — without touching your agents' workflow.
1. Every Call, Email & Chat Captured — Without Lifting a Finger
Whether your team uses phone calls, emails, WhatsApp, or live chat — ECHODESK picks it all up and transcribes it automatically, ready for review.
2. Flags Missed Commitments Before They Cost You Customers
Spot missed commitments, key objections, and recurring topics across your whole team — without listening to a single recording yourself.
3. 100% Agent Scoring — Not the Usual 2% Sample
Most QA teams manually review 2% of calls. ECHODESK scores 100% of them automatically — using your own criteria — and flags the ones that need your attention.
4. Detect At-Risk Customers Before They Churn
Track customer frustration and satisfaction in real time across all conversations. Catch unhappy customers early — before they escalate or leave.
5. Promised a Callback? It's Already Scheduled.
Every commitment made on a call — callbacks, quotes, follow-up emails — gets automatically assigned, tracked, and executed. Nothing falls through the cracks.
6. Ask Your Operations Anything. Get the Answer Instantly.
See who's improving, where calls are being lost, and what customers are really saying — all in one place. Ask any question in plain English and get the answer instantly.
INFOGENIE
Stop agents guessing. Give them verified answers in seconds.
Upload your SOPs, product guides, and compliance docs once. Every agent — and every chatbot — gets the exact right answer to any customer question, in seconds. No guessing. No wrong answers. No searching through files during a live call.
1. Upload Any File. It Just Works.
PDFs, Word docs, Excel sheets, your CRM database, website URLs — INFOGENIE reads them all and makes every piece of information instantly searchable.
2. Finds the Right Answer, Not Just a Keyword Match
Ask a question in plain English and get the exact answer from your documents — even when the wording doesn't exactly match. It understands meaning, not just text.
3. Query Your Business Data in Plain English — No SQL Needed
No technical skills needed. Type "Show me top 5 products by revenue this quarter" and get the answer straight from your database — instantly.
4. Zero Hallucinations — Every Answer Backed by Your Docs
Unlike generic AI tools, INFOGENIE never makes up answers. Every response is pulled directly from your own files — so your agents and chatbot always say the right thing.
5. New Agent? Up to Speed in 2 Days, Not 2 Weeks.
New hires access your entire knowledge base from day one. They answer customer questions like a senior agent — without months of shadowing or memorizing procedures.
6. Full Audit Trail — Every Answer Cites Its Source Document
Agents and chatbots always show the source document and page number behind each answer. Critical for compliance-driven industries like insurance, finance, and healthcare.
ECHOBOT
Handle 70% of customer requests without a single human.
Deploy ECHOBOT on WhatsApp, your website, or any channel. It answers instantly from your verified knowledge base, books appointments, creates tickets, and updates your CRM — 24/7, without a developer or a 3-month setup project.
1. Live on WhatsApp, Your Website, and More — in Minutes
Deploy across WhatsApp, your website, Facebook Messenger, Telegram, and email — wherever your customers already are. No IT department required.
2. Guides Customers to the Right Answer, Step by Step
Handles complex conversations with branching logic — knows when to answer, when to escalate, and when to hand off to a human agent.
3. Books, Creates, Updates — Real Actions, Not Just Replies
Books appointments. Creates support tickets. Updates your CRM. Sends quotes. All without a human in the loop — even at 2am on a Sunday.
4. Set Up in a Day — No Developer Needed
Configure your bot's personality, knowledge, and actions through a simple interface. Your ops team can do it — no code, no external agency, no 3-month project.
5. 100% Brand-Safe — Only Says What You've Approved
Unlike generic chatbots, ECHOBOT only answers from the documents and data you've uploaded. No made-up responses. No off-brand messages. Full control over every answer.
Three more tools. One platform. Zero admin left behind.
From AI-powered call scripts to custom AI shortcuts and automatic CRM sync — every tool is built to eliminate the manual work that slows your team down.
CRAFTBOX
AI agents your team can run in one click
Build Once, Use Forever
Create a reusable AI task from a template — like "summarize this call for compliance" or "draft a follow-up email" — and your team runs it in one click.
One Agent, Many Uses
Add dropdowns and text fields so the same agent adapts to different scenarios — tone, language, product line, campaign.
Multi-Format Outputs
Generate emails, PDFs, diagrams, graphs, JSON, and more.
Trigger Real Actions from AI Outputs
Don't just generate content — use it to kick off CRM updates, approval workflows, or team notifications automatically.
Admins Control What the Team Can Use
Build and assign AI agents to the right teams. Everyone stays on-brand, on-message, and compliant — no rogue answers.
FLOWBOOK
Real-time call guidance built from your actual call data
Scripts Built from Your Real Call Data
FLOWBOOK analyzes your past conversations to create scripts based on what customers actually say — not generic templates.
Different Script for Every Campaign or Team
Sales prospecting, renewals, onboarding, support — each gets its own tailored script that fits the goal and the audience.
Real-Time Guidance During Every Call
Your agents see the next best response live on screen — no memory tests, no tab-switching, no "I'll call you back".
Scripts That Improve Automatically
When a new objection trend emerges from real calls, FLOWBOOK updates the script. Your team stays prepared without you lifting a finger.
Contact
Automatic CRM enrichment after every conversation
Universal CRM Integration
HubSpot, Salesforce, Pipedrive, and more
Every Call Insight Goes Straight into the Contact Record
After each call, ECHODESK fills your CRM automatically — sentiment, commitments, next steps. Zero manual entry by your agents.
Agents See the Right Script for Each Contact
When an agent opens a contact, they see a script tailored to that person's history and profile — not a generic one-size-fits-all approach.
See Where Every Lead Stands in Real Time
Pipeline stages update automatically based on call outcomes. No more stale CRM data or guessing where a deal is.
Full History of Every Customer Touchpoint
Every call, chat, and email in one timeline — so any agent can pick up where the last one left off, without asking the customer to repeat themselves.
CRM Records That Actually Tell You Something
Each conversation adds pain points, competitor mentions, and buying signals to the contact record — automatically. Your CRM becomes a real intelligence tool.
Every tool makes the others smarter.
One platform. Every interaction feeds the next — automatically.
ECHODESK
Every call trains and improves the entire platform
Auto-Generated Scripts
Call analysis creates and updates FLOWBOOK scripts
Living FAQ
Customer questions become FAQ entries automatically
QA Evolution
Successful calls define quality standards and compliance rules
INFOGENIE Training
Call insights become searchable knowledge
INFOGENIE
Ask anything across your entire data — calls, docs, CRM
ECHODESK Analytics
Query all call data conversationally
QA Creation Assistant
Generate quality assurance questions and frameworks
Performance Insights
AI-powered improvement suggestions and strength analysis
Script Generation
Create new FLOWBOOK scripts based on successful call patterns
ECHOBOT
Verified facts first, then real action — 24/7
INFOGENIE Fact-Check
Verifies facts through INFOGENIE before answering clients
Dynamic Script Following
Uses live FLOWBOOK scripts that evolve from ECHODESK learnings
FAQ Integration
Answers using FAQ built from actual calls
Call Analysis
ECHOBOT conversations get analyzed in ECHODESK like human calls
Success Case Studies
Real results from organizations that transformed their communication with echogenie
Insurance Agency
Regional Insurance Broker
Challenge
Agents missing follow-ups, inconsistent compliance, no call visibility
Results in 6 months
"ECHODESK catches every action item. Our compliance issues dropped from 12 to 3 per month."
SaaS Support Team
B2B Software Company
Challenge
Slow response times, inconsistent answers, scattered knowledge
Results in 4 months
"INFOGENIE gave our team instant access to every answer. Customer satisfaction jumped from 3.2 to 4.1 stars."
Real Estate Brokerage
Real Estate Services
Challenge
Forgotten client needs, missed appointments, inconsistent follow-up
Results in 8 months
"ECHOBOT never forgets a client requirement. Our agents close 0.8 more deals per month each."
Manufacturing Support
Industrial Equipment
Challenge
Complex technical questions, long resolution times, hard-to-find documentation
Results in 3 months
"INFOGENIE turned our technical manuals into instant answers. New reps get up to speed in 3 weeks instead of 6."
Frequently Asked Questions
Get answers to common questions about echogenie
InfoGenie: Document AI with RAG technology and smart queries
EchoBot: Intelligent chatbot automation
Ready to Get Started?
Join thousands of organizations already transforming their communication with echogenie
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